Charging at Public Charging Stations: Frequently asked questions
Here you'll find answers to frequently asked questions about charging your Porsche at public charging stations.
If the station is out of order or there’s another issue, contact the station provider directly. Their phone number can usually be found on the charging station or in the My Porsche app under Support.
If the charging session does not start, it may be due to a communication error between your vehicle and the charging station:
If you come across a charging station with outdated software, it could potentially cause you to experience difficulties. In this case before switching to a different charging station, you can activate the Compatibility Mode in the PCM and try to charge again. This mode allows you to charge at incompatible charging stations, which means the encryption between the car and the charging station will be suspended during the establishment of communication with the charging station. Please note: During this time, the Plug & Charge function is not available. On car restart or upon engaging a driving gear, the Compatibility Mode turns off automatically.
Before activating Compatibility Mode, make sure that charging cable isn’t plugged in and follow these steps:
Alternatively, you can turn on compatibility mode by pressing and holding the release button at the vehicle charge port for three seconds.
Authentication at a charging station fails via My Porsche app, Charging Card and/or Plug & Charge. Customer Service will help you to activate the charging station remotely (after successful authentication) or find an alternative charging station nearby.
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Managing your Porsche Charging Service contract
If the charging station is out of order or if there is any other obvious problem, please contact the operator directly. The contact details are provided on the charging station, or in the My Porsche app (Apple App Store/Google Play Store), for the respective charging station under Support. Customer Service can access charging stations operated by Porsche (for example Porsche Center Chargers) remotely and perform a reboot after successful authentication.
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This is how Porsche Customer Service can help:
Customer Service can access a charging stations operated by Porsche (for example Porsche Charging Lounges) remotely and perform a reboot after successful authentication.
The charging process could not be completed / is still displayed as active in the My Porsche app. Customer Service can help you to end the charging process remotely. If further diagnostics are necessary, Customer Service will be happy to help you work with our experts to find a solution.
Find the contact details for our customer service at the bottom of this page.
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The charging process for my Porsche isn’t starting. What do I do?
How do you end the Porsche charging process?
This is how Porsche Customer Service can help:
Customer Service can help you to end the charging process remotely. If further diagnostics are necessary, Customer Service will be happy to help you work with our experts to find a solution.
Find the contact details for our customer service at the bottom of this page.
If you have questions about your Porsche Charging Service invoice, please read the relevant articles available or contact our Customer Service. Customer Service is available to answer any questions you may have about your invoice.
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How do I view and manage my Porsche Charging Service contract?
Country-specific stipulations and approvals may restrict the use of charging equipment abroad. Please consult your Driver’s Manual or contact your Porsche Center to learn if your charging equipment is suitable for the country you intend to visit or if you need additional equipment.
No. Do not use extension cables, cable reels, multiple sockets or travel adapters to charge your vehicle. You can purchase the appropriate connecting cables or plugs for this from a Porsche Center in the relevant country.