How to get a new Porsche Charging Card

The Porsche Charging Card gives you access to the Porsche Charging Service for quick and convenient charging of your Porsche. With the Porsche Charging Service you can use charging stations in many European countries with seamless invoicing through Porsche. You can start the charging process with your charging card or My Porsche app.

Where do I get a Porsche Charging Card?

The Porsche Charging Card will be sent to you automatically by post free of charge once the Porsche Charging Service has been activated. The card is ready for immediate use. Please note that it’s not possible to purchase the Porsche Charging Service at a Porsche Centre.

You can find more information about how to purchase the Porsche Charging Service here.

Frequently asked questions

What should I do if my Porsche Charging Card isn’t delivered?

The Porsche Charging Card is posted to your preferred address in My Porsche after activation of the Porsche Charging Service.

If your card still hasn’t arrived, it is possible that:

The card is still in delivery. It can take up to 10 working days after activation of Porsche Charging Service to receive your card.

Your preferred address is wrong in My Porsche. Check your preferred address details in your My Porsche account (My Porsche app > Account > My Profile) in order to see where the card has been sent and whether it is the correct address.

If your card hasn’t been delivered after 10 working days or the address is wrong, please contact Porsche Customer Service (details below).

As an alternative to the Porsche Charging Card, the My Porsche app (Apple App Store / Google Play Store) or Porsche crest keyring can also be used to start a charging process. At some charging stations you can also use the plug & charge.

More details about the authentication process at a charging station can be found here.

What can I do if my Porsche Charging Card is not working?

In the My Porsche app go to Account > Charging Service.

Step 1

Check whether your Porsche Charging Service is active. If it is no longer active, you can get a new subscription by clicking on Manage Subscription and you will subsequently be sent a new card.

Step 2

Once you have received the card, compare its serial number with the serial number in the My Porsche app to make sure that they match.

Step 3

Tap on your Charging Card and check Status on the following page to see if the charging card is valid and ready for charging.

What should I do if my Porsche Charging Card is lost or damaged?

If your Porsche Charging Card is lost or damaged then you can request a replacement in the My Porsche app or by contacting Porsche Customer Service (details below).

To deactivate and re-order a Porsche Charging Card:

Open the My Porsche app

Go to Account

Click Charging Service

Tap your Porsche Charging Card

Tap Block Porsche Charging Card

Confirm that you want to block the card

Can I order an additional charging card?

No, we can only provide one card per contract as it belongs to the car.

If you would like more than one means of charging authentication, we recommend the Porsche crest keyring for the Porsche Charging Service. It has an RFID chip for fast, contactless charging of all Porsche models that use the Porsche Charging Service.

Can I get a charging card for a secondary user?

Unfortunately, the Porsche Charging Service doesn’t support secondary users.

I received a new charging card. Why can’t I continue to use my old card?

If you terminate your contract and then take out a new contract, we will need to send you a new charging card. Plan changes during a current contract won't be affected by this. In this instance, you’ll be able to continue to use your charging card as usual.

In which countries can I use the charging card?

A complimentary charging card is provided in all European countries where the Porsche Charging Service is available. The only exception is Portugal. You can find a list of countries here.

Consumption and emissions

Taycan 4S Sport Turismo (model year 2025) (WLTP): Electricity consumption combined: 21.8 - 18.5 kWh/100 km; CO₂ emissions combined: 0 g/km; CO₂ class: A; Status: 11/2024

How do I authenticate my Porsche at a public charger?

How to change personal data in My Porsche 

Need further help?

If you require further guidance, we can assist you in finding the right solution.

Some of the described products, features, and processes may vary depending on the country, model, and model year.