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How can I register in My Porsche and activate my Porsche Connect services?

Porsche Connect Services offer a variety of intelligent features that make your daily life easier. Benefit from real-time traffic updates, map updates, Porsche Voice Pilot, Trip Control and many other functionalities. The availability of these services can differ based on your car’s model, model year, and location.  

To see which Porsche Connect Services are available for your car, visit the Porsche Connect Store.

Find instructions below on how to register and activate your Porsche Connect Services. 

Table of Content

  1. Steps 1 and 2: How to register in My Porsche and activate services
  2. Step 3: Your next step after the activation
  3. I have registered for My Porsche but have not activated yet my Connect & Charging services. What can I do?
  4. Frequently asked questions

Steps 1 and 2: How to register in My Porsche and activate services

Two weeks before your car is delivered, you’ll receive an email inviting you to create your Porsche ID and activate the Connect Services. Click the Continue to activation link in the email and follow the instructions to help guide you through the process. Here are some important hints before you start with the registration & activation:

For some models you will need to create a four-digit security code. This is needed to register the Porsche ID in your car. It is also required for using some remote services in My Porsche.At the end of the checkout process check whether the name and address of the billing recipient are correct. If you wish the billing address to be a business address, you can edit or add an address.The Data Pass for the Macan Electric requires you to agree to the Terms & Conditions that include transferring your Porsche ID data to the network provider. For more information on the Data Pass, please read the article on What is the Data Pass.  

Step 3: Your next step after the activation

Porsche Connect Services

To use Porsche Connect services in your Porsche you need to link your Porsche ID to your vehicle. Please refer to How can I link my Porsche ID with my car?

You will find all your activated services in the Porsche Communication Management (PCM) after the next restart of your vehicle (if your vehicle is connected to the internet). Please note that you first have to login with your Porsche ID in order to be able to use all services. Without a login only a restricted set of Porsche Connect functions are available (e.g., navigation, but no remote control for example).

Porsche Charging Service

If you have a plug-in hybrid model or fully electric model, you can book the Porsche Charging Service after successful My Porsche registration. You can find out more here.

Data Pass (Macan Electric only)

If you wish to use the Data Pass you will need to register on the mobile data provider’s website to activate it. For more information, please read the article on What is the Data Pass?.

I have registered for My Porsche but have not activated yet my Connect & Charging services. What can I do?

You can activate the services at a later stage as follows:

Login to My Porsche app Tap on your carClick on the vehicle status icon above your car You will be redirected to the Connect store to activate your Connect services if not already active

Frequently asked questions

Check your email spam folder. If the email still can’t be found, contact your Porsche Centre or our Customer Service (details below).

Please contact our Customer Service (details below) or your local Porsche Centre. They can then send you a new invitation email.

Check whether the SMS is sent to the correct phone number – see last four digits of the used phone number that are shown. If it is the correct number, you can request the code again. If the number is not correct, please get in touch with your Porsche Centre or our Customer Service (details below) who can help you change the number.

We recommend that you register as soon as possible to make sure that the Connect services are ready to use when you take delivery of your vehicle.

If you own a plug-in hybrid or a fully electric model and would like to use the Porsche Charging Service, we also recommend that you register as soon as possible so that you can then book it in My Porsche. You can find more information about the service here. Please be aware, that the delivery of your charging card will take up to 10 days after activation of the Porsche Charging service.

You can also use the Track your Dream service (available in selected countries) which allows you to track your ordered Porsche from the moment it is created to the moment it is delivered to you.

Also, please note that the link in the email is only valid for 14 days.

Try copying the link from the email and pasting it into the URL field of your browser. Check whether the email is older than 14 days. If so, please contact our Customer Service (details below) or your Porsche Centre to request a new email invitation.

Yes, you can register anytime on My Porsche and get your personal Porsche ID to discover the digital world of Porsche.

Personal data must be recorded and processed for using some Porsche Connect services. It is very important to us that you know exactly and can even decide yourself which data will be collected and processed for which purpose and exactly how this will be done. You will find information about this in our Privacy policy. The current version of the data privacy policy is always available from My Porsche.

To enable us to support you even better through our partner network, please give your consent during registration so that we can exchange data with the Porsche partner you have selected. You can revoke your consent for using your data at any time by e-mail.

Albania: smartmobility@al.porsche.com Andorra: smartmobility@ad.porsche.com Australia: connect@porsche.com.au Austria: smartmobility@at.porsche.com Belgium: smartmobility@be.porsche.com Bosnia-Herzegovina: smartmobility@ba.porsche.com Bulgaria: smartmobility@bg.porsche.com Canada: connect@porsche.ca China: connect@cn.porsche.com Croatia: smartmobility@hr.porsche.com Cyprus: smartmobility@cy.porsche.com Czech Republic: smartmobility@cz.porsche.com Denmark: smartmobility@dk.porsche.com Estonia: smartmobility@ee.porsche.com Finland: smartmobility@fi.porsche.com France: smartmobility@fr.porsche.com Germany: smartmobility@de.porsche.com Gibraltar: smartmobility@gi.porsche.com Great Britain: smartmobility@uk.porsche.com Greece: smartmobility@gr.porsche.com Hong Kong: connect@cn.porsche.com Hungary: smartmobility@hu.porsche.com Iceland: smartmobility@is.porsche.com Ireland: smartmobility@ie.porsche.com Italy: smartmobility@it.porsche.com Japan: connect@jp.porsche.com Latvia: smartmobility@lv.porsche.com Liechtenstein: smartmobility@li.porsche.com Lithuania: smartmobility@lt.porsche.com Luxembourg: smartmobility@lu.porsche.com Malta: smartmobility@mt.porsche.com Monaco: smartmobility@mc.porsche.com Netherlands: smartmobility@nl.porsche.com Norway: smartmobility@no.porsche.com Poland: smartmobility@pl.porsche.com Portugal: smartmobility@pt.porsche.com Romania: smartmobility@ro.porsche.com Russia: connect@porsche.ru Slovakia: smartmobility@sk.porsche.com Slovenia: smartmobility@si.porsche.com Spain: smartmobility@es.porsche.com Sweden: smartmobility@se.porsche.com Switzerland: smartmobility@ch.porsche.com Taiwan: connect@porsche.tw USA: connect@porsche.us

If your country is not listed here, please contact your Porsche partner. Please bear in mind that this can reduce the number of Porsche Connect functions that are available and you may no longer be able to use some services.

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