How can I view and manage my Porsche Connect services?

Services with a fixed term

Services with a defined end date can be extended 90 days before they expire. You'll be notified about upcoming expirations several times in advance via a notification in My Porsche, an app task list item, as well as email or SMS (depending on your market).

To extend a service:

Services with a monthly contract term and automatic renewal

Such subscription services are always automatically extended and no end date is displayed on the My active contracts overview. If you no longer want to use the service, you need to cancel it manually (see below). After cancellation, you can re-purchase the service at any time via the Connect Store.

Services during the inclusive period

The inclusive period ends automatically and does not convert into a paid contract. If you want to continue using the service, you can purchase it up to 90 days before the inclusive period expires or after it has ended. You’ll only be charged once the paid service period begins.

Function on Demand services

Since September 2024 Function on Demand is only offered as a purchase for unlimited time with a one-off payment. Monthly contracts are not available anymore. If you already have a contract with a monthly extension, this will continue to remain active.

How do I cancel a monthly contract?

You can cancel a monthly contact with automatic renewal as follows:

When you sell your car and remove it from your Porsche ID, the contract will be cancelled automatically.

What happens if I cancel during the inclusive period?

When you cancel a contract during the inclusive period, it will end at the end of the month. The service will then be deactivated and can no longer be used. You can re-activate the service later without any additional fees. However, please note that the end date of the inclusive period remains unchanged as defined with the initial activation.

Can Function on Demand services be cancelled?

Since September 2024, Function on Demand services are only available as a one-off purchase with unlimited duration. Monthly contracts are no longer offered. Existing contracts with automatic monthly renewal remain active. Function on Demand services purchased for an unlimited period can’t be cancelled, even if you sell your car. The function remains available for the entire lifespan of the car.

How can I exercise my right of withdrawal?

You have the right to withdraw from a service within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which the service is made available to you for use (called the activation day). To withdraw from a service:

For full details on contract terms, cancellation periods and your right of withdrawal, please refer to our terms of use.

Please note:

You can find the current terms of use here.

Please contact our Porsche Customer Service (details below) for support.

Porsche Connect services are always assigned to a specific car and can’t be transferred to another car. If you sell your car, the services remain active and can be used by the new owner for the remaining contract period.

If you have accepted the automatic extension of the contract when purchasing a service in the Connect Store, the corresponding contract will be extended automatically after the previous contract period has expired.

To avoid further charges – for example, after selling your car – you need to cancel the relevant Porsche Connect contract. Please note that a notice period applies. For more information, see ‘How do I cancel a monthly contract?’ above for details.

Activated services are displayed in your car’s Porsche Communication Management (PCM) after the next restart, provided the car is connected to the internet.