What is Porsche Car Connect, and how do I activate it?

The Porsche Car Connect Service offers Remote Services, Safety Services, and Security Services, which you use via the My Porsche app. These services allow you to access important vehicle data and functions, such as tracking your car if it is stolen or automatically alerting your national Operations Center in the event of an accident.

Table of Content

How do I activate Porsche Car Connect?
How can I manage my Porsche Car Connect services?
Frequently Asked Questions

This article applies to the following models

718 model years 2016-2024

911 model years 2011-2019

Panamera model years 2013-2022

Macan model years 2015-2025

Cayenne model years 2017-2018

How do I activate Porsche Car Connect?

To use Porsche Car Connect services through your My Porsche app (Apple App Store/Google Play Store)*, you will first need to activate them. Please follow these steps to create your Porsche Car Connect account and activate the services:

If you have not already done so, you will need to register with My Porsche in order to receive your Porsche ID. For information on how to add your vehicle to My Porsche, please refer to How can I add and manage my vehicles in My Porsche?

You can then create your Porsche Car Connect account on the Porsche Car Connect website and add your vehicle to your account.

Once your vehicle has been added, select it and the installation code (also called activation code) will be displayed in red letters below (see image).

Next, you will need to arrange for a workshop visit at your Porsche Center and supply them with the installation code. With this code your Porsche Center will then complete the configuration and activation process for your vehicle.

After the Porsche Center has successfully completed the activation process, you will receive an SMS with the activation confirmation. Your Porsche Car Connect will then be activated and Remote, Safety, and Security Services will then be available to you in the My Porsche App.

* Please note that the Porsche Car Connect app is no longer available. Instead, Porsche Car Connect services are accessed through the My Porsche app.

How can I manage my Porsche Car Connect services?

You can access and manage information about your Porsche Car Connect services on the Porsche Car Connect website, including:

The contract status for your car

Subscription information, such as the expiry date of your Porsche Car Connect contract or when a free trial period for Remote, Safety, or Security services is coming to an end

The number of activated phones connected to the My Porsche app

General information, such as the version of the My Porsche app you are using or information about the Porsche Car Connect (PCC) server status.

Frequently Asked Questions

There are three main Porsche Car Connect services in the My Porsche App:

Remote Services: Remote vehicle access, like checking your tire pressure

Safety Services: Airbag deployment - notification monitored by our Secure Operating Center. Telematics Breakdown call.

Security Services: 24/7 Vehicle Tracking system - monitored by our Secure Operating Center.

To find about the availability for your Porsche, please visit the Porsche Connect Store (login required).

To find out how much Porsche Car Connect costs for your Porsche, please visit the Vodafone Car Connect website. After you have selected your country, you will be able see examples of subscription fees at the bottom of the login page. Under the link detailed price list you can also view the complete pricing overview.

Withdrawing from the Porsche Car Connect service

If you no longer want to use the Car Remote or Car Security services, you can ask to withdraw from the services on the Porsche Car Connect website no later than 28 days after buying the service.

Terminating a contract

Termination of Car Remote and Car Security services can be done by deactivating the automatic renewal option for the services in the My Porsche app. Alternatively, our Customer Support team (contact details below) can terminate a Porsche Car Connect service for you. The cancellation will need to be submitted in written form.

If you can’t use the Remote and Security Services in the My Porsche app, please try the following:

Make sure that you are using the latest version of the app and that it has previously worked before. If necessary, please try again once the app has been updated.

Use the online support portal to check the activation and availability status of your Remote Services contract.

Check that Privacy Mode is not enabled and that your remote access authorization has been granted. You can find details on how to turn Privacy Mode off in What is Privacy Mode and what’s it used for?

Firstly – and most importantly – do not cancel Car Security if your vehicle is stolen and in Theft Mode. If you do this, the mode will no longer be usable and your car cannot be tracked.

Please note: If your car has been stolen, you will not be able to purchase PVTS after the event.

Before contacting Porsche, we recommend contacting your local law enforcement agency to file an official report. You may be required to provide the police report number in order to track your vehicle.

After receiving the police report number, please call the Secure Operating Center (SOC) at 1-855-826-7500 for assistance tracking the vehicle.

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