Applicable models
Macan Electric model year 2026
Cayenne Electric from model year 2026
Note: This service is currently only available in selected Porsche Centres in Norway and the United Kingdom.
How does Remote Support work for my Porsche?
With Remote Support, your Porsche Centre can diagnose and, in some cases, resolve issues with your car remotely—quickly, efficiently and if possible without a workshop visit.
Table of Contents
Applicable models What is Remote Support? What are the requirements to use Remote Support? How to use Remote Support Frequently asked questions
What is Remote Support?
Remote Support is a digital service that enables your Porsche Centre to diagnose your car remotely and, for selected issues, resolve the problem directly without a workshop visit.
Your benefits
What are the requirements to use Remote Support?
Remote Support is included in your Porsche Connect Services. Before using the service, make sure the following prerequisites are met:
How to use Remote Support
Remote Support can be used to diagnose most technical faults within the car. In such a case:
Note: Your car should be parked safely during the session. You don’t need to remain inside - your car will stay active during the process. If any requirements aren’t yet met, they’ll be displayed in the PCM at the time of interaction.
Frequently asked questions
What happens if the issue can’t be resolved remotely?
If your issue can't be resolved remotely, your Porsche Centre will use the collected diagnostic data to prepare the next steps. You’ll then be offered a workshop appointment at a convenient time, already optimally planned based on this information.
Do I need a Porsche Approved warranty to use Remote Support?
Remote Support can also be used without an active warranty. However, costs may apply for cars outside warranty. Please contact your Porsche Centre for details.
Do I need to be in my car during Remote Support?
You don’t need to stay inside your car. You can exit and lock it, provided it is in ‘P’. During the session, your car will remain active while the technician performs the required actions. Charging is also possible during the session.
Is my data secure during Remote Support?
Yes. Access to your car only takes place with your explicit consent in the PCM. Data is used solely for diagnostics and service purposes in accordance with applicable data protection regulations.
What happens if my car loses internet connection during the session?
If the connection is interrupted, the session may stop. Your Porsche Centre will inform you of the next steps and, if needed, arrange a new session or a workshop appointment.
Can I stop Remote Support once it has started?
Yes. You remain in control and can withdraw your consent at any time via the top left cross in the PCM, which will end the session.
¹ Remote Support is included in Porsche Connect Services. However, depending on your car’s warranty status and the type of issue, additional costs may apply. Contact your Porsche Centre for details.
You need further help?
If you require further guidance, we can assist you in finding the right solution.