Applicable models
Macan Electric from model year 2024
Cayenne Electric from model year 2026
How do I set up Plug & Charge in my Macan Electric & Cayenne Electric?
With Plug & Charge you can conveniently charge your all-electric Macan or Cayenne at compatible charging stations that support Plug & Charge, without the need for external identification such as an app, RFID card or credit card at the charger. When you plug in the charging cable, your car automatically communicates with the charging station. The charging process and subsequent billing process will then start automatically.
Table of Contents
Applicable models 1. How do I activate Plug & Charge? 2. How is the Plug & Charge certificate installed? Frequently asked questions
Setting up Plug & Charge consists of two steps:
1. How do I activate Plug & Charge?
Before you activate Plug & Charge, ensure the following:
You can activate Plug & Charge either in the PCM or in the My Porsche app. The activation status is synchronised across both systems, so the feature only needs to be activated once.
My Porsche app
Porsche Communication Management (PCM)
2. How is the Plug & Charge certificate installed?
Once Plug & Charge has been activated, no further action is required to install the certificate. The certificate installation process runs automatically in the background. Please note: If you activated Plug & Charge via the PCM, be sure to open the My Porsche app afterwards. This triggers the certificate installation process.
You can verify the successful installation in the My Porsche app, where the certificate status is displayed as “Installed” (The PCM in your car does not display whether the certificate installation was successful. The installation status can only be checked in the My Porsche app.).
You can use Plug & Charge not only with the Porsche Charging Service, but also with a third-party Mobility Service Provider (MSP) of your choice that offers Plug & Charge. In this case you conclude a charging contract with the MSP. During the setup process please have your Vehicle Identification Number (VIN) ready, as the MSP may ask for your Plug & Charge Identifier (PCID). For the Macan Electric and Cayenne Electric, the PCID equals the car's VIN. The MSP will create a Plug & Charge contract certificate which will then be available in the My Porsche app for installation. You’ll be notified in the My Porsche app about the availability of the certificate. Before concluding the contract, it is important that you first activate Plug & Charge as described in step one above. Otherwise, your MSP is unable to create the contract certificate.
Please note that although multiple contract certificates can exist for one car, only one contract certificate is installed at a time. Depending on your car’s reception, the installation of a contract certificate may take up to one minute.
How do I check if the installation of the certificate was successful?
Frequently asked questions
How do I uninstall a Plug & Charge certificate?
I’ve received an error for an update or a contract deletion. Why didn’t it work – and what can I do?
An activated privacy mode may prevent the update of a certificate. To remove the privacy mode, please refer to What is the privacy mode?. You also need to ensure that your car has internet connection. If it’s parked in an underground garage, for example, it may be offline.
Why is Plug & Charge charging not working?
Not all charging stations are compatible with Plug & Charge. Your My Porsche app will be able to tell you whether a particular charging station supports Plug & Charge. Here’s how to find out:
Tap the relevant EVSE-ID. A Plug & Charge icon (see the image below) will then show whether Plug & Charge is supported or not.
You can also set a filter on the map view to only see chargers that offer Plug & Charge. The list of those chargers is curated by the Porsche Charging Service.
If Plug & Charge is activated in the Porsche Communication Management (PCM), your Porsche Charging Service contract certificate is installed and Plug & Charge is supported by the charging station, and yet an error occurs while trying to start charging, your car automatically switches to compatibility mode.
Compatibility mode allows you to charge at charging stations that are not fully compatible with Plug & Charge. It turns off automatically when you restart the vehicle or change gears.
You can also start the compatibility mode manually. Before doing so, make sure that charging cable isn’t plugged in.
Alternatively, you can turn on compatibility mode by pressing and holding the release button at the vehicle charge port for 3 seconds.
Please note: While compatibility mode is active, the Plug & Charge function is not available. For your next charging attempt, you’ll need to use an alternative authentication method.
What is the difference between Plug & Charge and AutoCharge authentication?
Plug & Charge and AutoCharge work in a very similar way: once you plug in the charging cable, the car authenticates automatically and the charging session starts without any additional steps. However, the two systems rely on different underlying technologies, and not every charging operator supports both. Please visit Plug & Charge and AutoCharge: What’s the difference? | Ask Porsche
What alternatives are available to Plug & Charge?
Alternatively, if you're not using Plug & Charge to charge at a public charging station, there are different unlocking and authentication methods available.
How can I deactivate Plug & Charge?
Selected charging stations can be unlocked using Plug & Charge by simply inserting the charging plug into your car. In the event of any futher compatibility issues with a specific charging station, or if you do’t wish to use Plug & Charge in principle, the feature can be deactivated in your car's Porsche Communication Management (PCM) in order to start the charging process manually:
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