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How do I set up and manage Multi-Factor Authentication (MFA) for my Porsche ID?

Multi-Factor Authentication (MFA) enhances the security of your Porsche ID by adding an additional verification step when needed. This extra layer of protection is used for accessing sensitive areas, deleting authentication methods or generating a new Recovery Code. By requiring multiple factors to verify your identity, MFA helps protect your account from unauthorised access – even if your password is compromised. 

What MFA methods are supported by Porsche ID? 

Currently, Porsche ID supports two MFA methods: 

TOTP (Time-Based One-Time Password) 

TOTP is a secure authentication method that works with authenticator apps such as Google Authenticator, Microsoft Authenticator and Authy. When enabled, the app generates a unique six-digit code that refreshes every 30 seconds. During login, simply enter the latest code from your app to verify your identity. 

Recovery Code 

The Recovery Code is automatically generated when you enrol in MFA and serves as a back-up authentication method. If you ever lose access to your other authentication methods, you can use this code to log in. Since it ensures you can always access your account, the Recovery Code cannot be deleted. 

 

How to enable MFA for your Porsche ID in My Porsche

You can enable MFA either in the My Porsche app or web version:

Download an Authenticator App on your mobile device (e.g., Google Authenticator). Open the My Porsche app on your phone. Tap Account. Tap My Profile. Tap Change or reset in the section ‘Manage Profile’. You will be redirected to the mobile version of My Porsche. Tap on Multi-Factor Authentication. Tap Enable to start the enrolment process. Tap on Copy Code. Add the code manually in your chosen Authenticator App. Enter the generated six-digit code from your Authenticator App in the provided input field. Tap Continue. A Recovery Code will be shown – save it securely as a back-up authentication method. Confirm you have saved the Recovery Code by checking the box and tapping Continue. MFA will be now enabled and you’ll be redirected to the Login & Security page. 

Download an Authenticator App on your mobile device (e.g., Google Authenticator). On your smartphone or desktop device, open a browser and sign in to your Porsche ID Login & Security settings. Click on Multi-Factor Authentication. Click Enable to start the enrolment process. Scan the displayed QR Code with the authenticator app that you downloaded in step 1. Enter the generated six-digit code in the provided input field. Click Continue. A Recovery Code will be shown – save it securely as a back-up authentication method. Confirm you have saved the Recovery Code by checking the box and clicking Continue. MFA will be now enabled and you’ll be redirected to the Login & Security page. 

How to rename an MFA Method

You can rename your TOTP authentication methods for better organisation. 

Navigate to Login & Security.Click on Multi-Factor Authentication. Click Manage (visible only if MFA is enabled). Click the pencil icon next to the MFA method that you want to rename. Enter a new name and click Rename. The method will now appear under the updated name in your list. 

 

How to manage your Recovery Code 

The Recovery Code cannot be deleted as it ensures you can always access your account. It should be stored securely in a safe location, such as a password manager. Each Recovery Code is valid for one-time use only. If you use your Recovery Code, a new one will be generated automatically – be sure to save it again. If you have other MFA methods available and have lost access to your Recovery Code, you can manually generate a new Recovery Code on the Login & Security page. 

Frequently asked questions

If you’ve lost access to the device you used for Multi-Factor Authentication (MFA), you can regain access using your recovery code. This one-time code was provided during MFA set-up. Check your password manager or the secure location where you saved it. 

Steps to recover access: 

Navigate to Login & Security. Click on Multi-Factor Authentication. Click Manage (visible only if MFA is enabled). Click the Delete All Factors button at the bottom of the form. If asked, click Authenticate to confirm your identity before continuing and restarting the process. You can use your recovery code to authenticate by clicking on Try another method. Confirm deletion by clicking Delete All when prompted in the confirmation dialogue. 

If you’ve reinstalled the app, you’ll need to reset your Multi-Factor Authentication (MFA) to regain access to your protected data. 

Steps to recover access: 

Navigate to Login & Security (refer to the enablement description for app/web). Click on Multi-Factor Authentication. Select Manage (this option is visible only if MFA is enabled). Click the Delete All Factors button at the bottom of the form. If prompted, authenticate to confirm your identity and proceed. You can use your recovery code by selecting Try another method. Confirm deletion by clicking Delete All in the confirmation dialogue. Restart the MFA set-up process in your My Porsche app. 

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How to delete your Porsche ID

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