What is Porsche home charging?

Porsche home charging provides personalised high-performance charging solutions, allowing you to charge your car battery conveniently at home 24/7.

Table of Content

How can I ensure the best Porsche home charging experience?
Video tutorial | Spot On – Porsche Installation Services
Frequently Asked Questions

How can I ensure the best Porsche home charging experience?

For charging at home, different Porsche charging equipment is available to you. You can find an overview of the available Porsche charging equipment in the Porsche Shop or in the Porsche Accessories Finder under the relevant vehicle models.

Charging Pre-Check

The best way to understand your charging options is to have a Home Check. In most cases the Home-Check can be carried out remotely by answering a few easy questions over the phone. Otherwise, at a small cost, a qualified electrician can visit your property to check your electrical infrastructure. Our recommended provider for Home Installation services can help you to understand the best charging solution for your home. For more information about Home Installation, please visit https://www.porsche.com/uk/installationservices/consumer/.

Home-Check

During the Porsche Home-Check, the property’s electrical infrastructure is inspected by our recommended service partners in order to find the best charging solution for you. The service partners will also create a cost estimate for you to ensure transparent pricing when installing Porsche charging hardware. It will also give you basic information about the installation and administrative process when setting up home charging.

You can schedule a Porsche Home-Check with our recommended service partner to assess your home’s suitability for charging. If you have any questions regarding Porsche Home-Check, contact our Customer Service team (details below).

Installation and configuration of home charging hardware

An infrastructure upgrade will need to be carried out to ensure that the electrical installation at the location is suitable for the requirements of the charging hardware. The charging hardware needs to be professionally installed in order to ensure a safe and reliable power supply.

The home charging hardware will also need to be configured and commissioned so that its functions are ready to use and adapted to a customer’s individual needs.

You can schedule an installation of home charging hardware – suitable for all Porsche hybrid and electric models – with a recommended Service Partner.

Video tutorial | Spot On – Porsche Installation Services

In this episode discover the world of Porsche Installation Services. Whether you've just joined the Porsche electric family or are updating your existing Porsche charging system, see how you can charge your vehicle at your preferred location.

On our Porsche Help & Contact page, you will be presented with a variety of self-service options to use while installing your charging hardware. If you encounter any issues while using the home charging hardware, please contact our Customer Service team (details below).

Frequently Asked Questions

There are a number of reasons why your car may not fully charge when using home charging:

If you’ve previously configured your charging profile by using, for example, a timer to charge a specific battery percentage, it may hinder the vehicle from continuing to charge beyond that point. If this happens, check the charging settings in your car or the My Porsche app.

The charging process may also be influenced by the available charging infrastructure. Factors include a potential lack of internet connection, which can affect communication. If this happens, check your internet connection and restart the process.

The car’s battery management system may also be prioritising battery health. This will cause it to automatically optimise the charging process.

In any of these above instances, it’s recommended that you review your settings and consult a technician if needed. You can check the Driver’s Manual for more information.

Porsche offers various home charging equipment options, available as both standard and optional features. Different mounting options are also available.

You can purchase Home Charging Hardware online or through your local Porsche representative or Porsche Centre.

The Porsche Mobile Charger and the Porsche Mobile Charger Connect are both chargers designed for cars with high-voltage batteries. However, they differ in charging power and supported features.

The Porsche Mobile Charger Connect boasts a convenient touch display for intuitive operation and is available with a range of optional extensive accessories.

Your access data letter includes your preset PIN and initial password. If you lose this letter, you can retrieve this information from your My Porsche profile. Alternatively, you can also reach out to your Porsche Partner for assistance.

For further details, you can visit our Porsche Shop.

You can charge your Porsche both at domestic and public charging outlets. In order to charge with the greatest possible efficiency and shortest duration, public charging units often have the fastest charging speeds.

Using the Porsche Charging Service is the best way to find more information about the location and accessibility of suitable public charging points. For the installation of charging hardware at your home, our Partner can support you through this process if you require. Please contact your Porsche Centre for further information.

To remove a charging plug from your car if it is stuck, you will need to unlock the vehicle and the plug. To do so, press the Release button next to the charging socket. The green light indicating an active charging process will disappear and you can then securely remove the charging plug from the car.

When using Porsche charging hardware to charge cars of other brands, the start of the charging process can take a little longer.

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