Charging at Public Charging Stations: Frequently asked questions
Here you'll find answers to frequently asked questions about charging your Porsche at public charging stations.
If the charging station is out of order or if there is any other obvious problem, please contact the operator directly. The contact details are provided on the charging station, or in the My Porsche app (Apple App Store/Google Play Store), for the respective charging station under Support.
Country-specific stipulations and approvals may restrict the use of charging equipment abroad. Please consult your Driver’s Manual or contact your Porsche Centre to learn if your charging equipment is suitable for the country you intend to visit or if you need additional equipment.
No, do not use extension cables, cable reels, multiple sockets or travel adapters to charge your vehicle. You can purchase the appropriate connecting cables or plugs for this from a Porsche Centre in the relevant country.
No, once the charging plug is inserted into the vehicle charge port, it is automatically detected by the vehicle and locked. The charging cable can’t be disconnected and your Porsche is secure from being driven away.
This might be due to the charging station being offline and not transmitting any current data. In this case, you can end the charging session in your app manually or just ignore it. Only the actual charging time recorded at the charging station is considered for invoicing.