You are currently viewing content for the location:
Great Britain / English
Here you'll find answers to frequently asked questions about charging your Porsche at public charging stations.
The charging stations of the Porsche Charging Service result in significantly more charging points. This is because one charging station can consist of multiple charging points, as charging points are counted based on the number of charging connectors. Therefore, if a charging station has two connectors for two cars, it counts as two charging points.
The dynamic status of the charging points is displayed in the My Porsche app and in the Porsche Communication Management (PCM) infotainment system of the car. The status shows how many charging stations are available for use and how many charging points exist at the location.
This can be clearly illustrated using a specific example:
If the status ‘4/4’ is displayed, then this means that there are 4 charging stations with 4 charging points available.
If a charging station is reported as ‘out of service’, the number of charging stations displayed is reduced and the app shows ‘3/3’.
In the details you will then find the charging point with the display ‘Out of service’.
If all charging stations report ‘out of service’, this location is not displayed in the My Porsche app. Alternatives are immediately visible on the map.
Here’s how the availability of charging stations is displayed in the app:
If you come across a charging station in the EU with outdated software it could potentially happen that you experience difficulties. In this case before switching to a different charging station you can activate the Compatibility Mode in the PCM and try to charge again. This mode allows you to charge at incompatible charging stations, which means the encryption between the car and the charging station will be suspended during the establishment of communication with the charging station. Please note: During this time, the Plug & Charge function is not available. On car restart or upon engaging a driving gear, the Compatibility Mode turns off automatically.
Before activating the Compatibility Mode, make sure that charging cable isn’t plugged in and follow these steps:
Alternatively, you can turn on compatibility mode by pressing and holding the release button (B) at the car charge port for 3 seconds.
Authentication at a charging station fails via My Porsche app, Charging Card and/or Plug & Charge.
Relevant articles:
How can I authenticate at a public charging station?
How to enable Plug & Charge in your Porsche Taycan
How to enable Plug & Charge in your Macan Electric
Managing your Porsche Charging Service contract | Ask Porsche
This is how Porsche Customer Service can help:
Customer Service will help you to activate the charging station remotely after successful authentication or find an alternative charging station nearby.
If the charging station is out of order or if there is any other obvious problem, please contact the operator directly. The contact details are provided on the charging station, or in the My Porsche app (Apple App Store/Google Play Store), for the respective charging station under Support.
Relevant articles:
What is the Porsche Charging Lounge and how can I access it?
What is Porsche Destination Charging?
This is how Porsche Customer Service can help:
Customer Service can access a charging stations operated by Porsche (for example Porsche Charging Lounges) remotely and perform a reboot after successful authentication.
The charging process could not be completed / is still displayed as active in the My Porsche app.
Relevant articles:
The charging process for my Porsche isn’t starting. What do I do?
How do you end the Porsche charging process?
This is how Porsche Customer Service can help:
Customer Service can help you to end the charging process remotely. If further diagnostics are necessary, Customer Service will be happy to help you work with our experts to find a solution.
Find the contact details for our customer service at the bottom of this page.
If you have questions about your Porsche Charging Service invoice, please read the relevant articles available or contact our Customer Service.
Relevant articles:
How do I view and manage my Porsche Charging Service contract?
Where can I find the charging invoices for my Porsche?
This is how Porsche Charging Service can help:
Customer Service is available to answer any questions you may have about your invoice.
Find the contact details for our customer service at the bottom of this page.
Country-specific stipulations and approvals may restrict the use of charging equipment abroad. Please consult your Driver’s Manual or contact your Porsche Centre to learn if your charging equipment is suitable for the country you intend to visit or if you need additional equipment.
No, do not use extension cables, cable reels, multiple sockets or travel adapters to charge your car. You can purchase the appropriate connecting cables or plugs for this from a Porsche Centre in the relevant country.
No, once the charging plug is inserted into the vehicle charge port, it is automatically detected by the car and locked. The charging cable can’t be disconnected and your Porsche is secure from being driven away.
This might be due to the charging station being offline and not transmitting any current data. In this case, you can end the charging session in your app manually or just ignore it. Only the actual charging time recorded at the charging station is considered for invoicing.
You can access static and dynamic charge point data from Porsche Sales and Marketplace, by filling in this form. It will be processed within five working days. Request public charging data.
