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How can I register in My Porsche and activate my Porsche Connect and Charging services?

Porsche Connect Services offer a variety of intelligent features that make your daily life easier. Benefit from real-time traffic updates, map updates, Porsche Voice Pilot, Trip Control, and many other functionalities.

The Porsche Charging Service gives you access to one of the largest charging networks in Europe. It lets you charge conveniently at AC, DC and HPC stations from selected partners, including exclusive options such as Porsche Charging Lounges and charging at Porsche Centres.

The availability of these services can vary depending on model, model year, and location. To see which Porsche Connect Services are available for your car, visit the Porsche Connect Store.

Table of Contents

  1. How to register in My Porsche and activate services
  2. Your next step after the activation
  3. Frequently asked questions

How to register in My Porsche and activate services

About two weeks before your car is delivered, you receive an email inviting you to create your Porsche ID and activate the services. If you already have a Porsche ID, use the email to link your new car to your account. Click the Continue to activation link in the email and follow the instructions to help guide you through the process. Here are some important hints before you start with the registration & activation:

Security code

For some models you will need to create a four-digit security code. This is needed to register the Porsche ID in your car. It is also required for using some remote services via the My Porsche app.

Billing address

During the activation process, check whether the name and address of the billing recipient are correct. If you wish the billing address to be a business address, edit an existing address or add a new one.

Your next step after the activation

To use Connect services in your Porsche you need to link your Porsche ID to your car. Please refer to How can I link my Porsche ID with my car?.

You will find all your activated services in the Porsche Communication Management (PCM) after the next restart of your car (if your car is connected to the internet). Please note that you first have to log in with your Porsche ID in order to be able to use all services. Without a login only a restricted set of Porsche Connect functions are available, such as navigation but not remote control features.

Frequently asked questions

In this case, you will see a checklist on the home screen of the My Porsche App. By clicking on it, you will be directed to the activation process for any services that have not yet been activated.

Check your email spam folder. If the email still can’t be found, contact your Porsche Centre or our Customer Service (details below).

Please contact our Customer Service (details below) or your local Porsche Centre. They can then send you a new invitation email.

Check whether the SMS is sent to the correct phone number – see last four digits of the used phone number that are shown. If it is the correct number, you can request the code again. If the number is not correct, please get in touch with your Porsche Centre or our Customer Service (details below) who can help you change the number.

We recommend that you register as soon as possible to make sure that the Connect services are ready to use when you take delivery of your car.

You can also use the Track your Dream service (available in selected countries) which allows you to track your ordered Porsche from the moment it is created to the moment it is delivered to you.

Try copying the link from the email and pasting it into the URL field of your browser. Check whether the email is older than 90 days. If so, please contact our Customer Service (details below) or your Porsche Centre to request a new email invitation.

If you’d like your Porsche to be used by, for example, family members or friends, you can add them as secondary users to your account. For more details, see What is a secondary user and how can I add one to my Porsche? .

Please follow these steps:

Download the My Porsche app from the Apple App Store or Google Play Store. Click on Log in or register and follow the steps. Tap Add vehicle on the home screen and follow the instructions. For more details, see How can I add and manage my cars in My Porsche?.

Yes, you can register anytime on My Porsche and get your personal Porsche ID to discover the digital world of Porsche.

You need further help?

If you require further guidance, we can assist you in finding the right solution.

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Disclaimer

1. The Porsche Connect range varies according to model and country availability. For full service availability in your vehicle, log into the Connect Store with your Porsche ID.

2. When new customers register for a Porsche ID and activate Porsche Connect in their vehicle, they will receive available Porsche Connect services for a complimentary period. The length and features of the complimentary period varies depending on model. Fees may apply after the inclusive period ends. Customers will be notified before the end of the inclusive period about their subsequent options.

3. Certain Porsche Connect services will only be available if customers establish an internet connection with their vehicle using a plug-in SIM where applicable, or using an external Wi-Fi connection via a mobile phone or other compatible device with an appropriate mobile data plan. Both these options require customers to have a separate contract with a 3rd party telecommunications service provider. Depending on the contract concluded with the service provider, this may result in additional costs.

4. Certain Porsche Connect services may not be available if a customer’s account expires or is terminated, or after the sunset date of 3G, 4G, 5G or any succeeding technology or other factors which are outside Porsche’s control.