Update personal data in the My Porsche app
Update personal data via the web
Click here if you want to change your Porsche ID.
How can I change my personal data in My Porsche?
You can update your personal information, such as your email address, phone number, or mailing address, in your Porsche ID profile using the My Porsche app or the My Porsche website.
Table of Content
Update personal data in the My Porsche app Update personal data via the web Additional Information
Additional Information
What should I do if my phone number in the My Porsche invitation email is incorrect?
If your phone number is listed incorrectly in your invitation email, please contact Porsche Customer Service for assistance. They can help you update your number so you can complete your registration in My Porsche.
What should I do if messages are sent to the wrong email address?
All messages are sent to the email address you initially registered with. This, automatically, is also your Porsche ID. You can add a second email address if you prefer to use a different one for communication.
Log into My Porsche > click on the person icon in the top right corner and select Profile settings > in Personal details section you can add an additional email address. Select this as your preferred email address.
In the My Porsche app, select Account (person icon in the bottom navigation bar) then My Profile > Email Addresses > tap +Add email address.
Why can’t I change my name in My Porsche?
If your Porsche ID profile includes one or more vehicles with active Porsche Connect Services, your name cannot be changed directly. Please contact Porsche Customer Service for support with name updates.
How can I change my preferred Porsche Dealer?
If your preferred Porsche Dealer isn’t listed, please reach out directly to your desired dealership. Once updated in Porsche’s systems, you can select it as your preferred dealer in My Porsche.
How can I login to My Porsche if I’ve forgotten my password?
If you have forgotten your password, you can reset it yourself or opt for a passwordless login. Here are detailed instructions on how to do this.
What if I’ve forgotten my Porsche ID password and can’t access my email?
Please contact Porsche Customer Service (details below) who can help you regain access to your Porsche ID account.
Need further help?
If you require further guidance, we can assist you in finding the right solution.