How do I update and check my Porsche charging hardware?
If you’re looking to ensure that your Porsche charging hardware is up to date and compliant with the latest service measures, this article will guide you through the process of checking for software updates and identifying any service measures or recall campaigns that may affect your device.
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How can I check for Porsche charging hardware software updates? Where can I find the model and serial number of my charging devices? How can I check for service measures or recalls on my Porsche charging hardware?
Porsche Mobile Charger Connect and Porsche Home Energy Manager software updates
You can check if there’s new software update available for the Porsche Mobile Charger Connect and the Porsche Home Energy Manager on the Porsche website. You can compare your software version with the latest version that’s detailed on the website via the equipment settings section of the My Porsche app (Charging widged on the home screen > Charging equipment > Select your hardware > Equipment settings).
Where can I find the model and serial number of my charging devices?
Each charging device has a seven-digit long serial number printed on it, starting with the letters ‘SN’. You can find the serial number either on the back or the side of the nameplate. The name of the charging hardware model itself can also be found here.
How can I check for service measures or recalls on my Porsche charging hardware?
You can check if there’s a service measure or recall campaign for your Porsche charging hardware at the Porsche website by selecting your hardware model and entering the serial number of your device. If you need additional information, please contact your Porsche Centre.