What is Porsche Smart Service and how do I use it?

Get notified about predictive maintenance and repair needs in the Porsche Communication Management (PCM) infotainment system of your car and the My Porsche app.

In addition, you can check the real-time status of selected car components and plan service appointments quickly and conveniently through the My Porsche app. This ensures your Porsche is always in optimal condition for maximum performance.

This article applies to:

911 model year 2022 - Present

Taycan model year 2021 - Present

Panamera model year 2022 - Present

Cayenne model year 2022 - Present

Macan Electric model year 2024 – Present

What is the model year of my Porsche?

Table of Content

What are the advantages of using Smart Service?
How can I activate Smart Service?
Frequently Asked Questions:

What are the advantages of using Smart Service?

Porsche Smart Service offers a range of benefits to enhance your ownership experience by enabling you to bundle service appointments, making car maintenance more convenient and efficient. This service ensures that your Porsche receives the attention it needs.

How can I activate Smart Service?

To activate and use Porsche Smart Service, you need to ensure the following preconditions are fulfilled:

Smart Service is part of the Porsche Connect and Connect Care packages, depending on your vehicle model and model year. To verify that your car is eligible, follow the link this link.

Your car has an active data connection.

Privacy mode is turned off.

Next, follow these steps :

Activate Connect Store and accept the Connect conditions, after which Smart Service will be available.

Your Porsche will begin automatically analyzing your car data.

Due to the Predictive Maintenance function of Porsche Smart Service, you will receive a notification via the PCM and the My Porsche app when maintenance and repair is needed.

Arrange a service appointment with your preferred Porsche Center.

Smart Service information will be displayed in your car’s PCM (Home > Smart Service) and in the My Porsche app (Home > Vehicle details > Smart Service > Service Information).

You can view the current list of components in your car’s PCM as well as in the My Porsche app.

When Smart Service identifies a service need, you will be proactively notified in your car and through the My Porsche app, along with action recommendations.

A general reset can only be performed by a workshop. You can select expiration dates for individual components via your Porsche PCM. Just select the component and choose Enter Expiration Date.

Frequently Asked Questions:

Identifications, usage and operational data, conditional data, as well as other technical car data.

To view the data protection details for your model:

Visit the Connect Store.

Select your model.

Scroll down and click Discover now for ‘Porsche Connect Care’.

Scroll down to the section ‘Offer details’ and click the link Further information on data protection in the section Data protection.

Smart Service is included in Porsche Connect.

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