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How to enable Plug & Charge in your Macan Electric

With Plug & Charge you can conveniently charge your all-electric Macan without the need for external identification – such as an app, RFID card or credit card – at the charger. When you plug in the charging cable, your car automatically communicates with the Plug & Charge-enabled charging station. The charging process and subsequent billing process will then start automatically.

Table of Content

  1. 1. How to activate Plug & Charge
  2. 2. How to install a Plug & Charge certificate
  3. Frequently asked questions

To use Plug & Charge you’ll need to complete the following two steps:

Activate Plug & Charge in your car Install the certificate from your active charging contract via the My Porsche app

1. How to activate Plug & Charge

Before you activate Plug & Charge, ensure the following:

You’re logged into your car with your Porsche IDYour car is online Porsche Connect Services are activatedIf you want to use the Porsche Charging Service, make sure to activate it beforehand

You’ll then be able to proceed to the activation of Plug & Charge in the Porsche Communication Management (PCM) in your car or in the My Porsche app:

Charging > Settings icon in Overview Activate Plug & Charge by moving the slider to the right

On the app’s home screen, tap on the display of the state of charge and rangeNext, tap on the settings icon in the top right-hand corner to access the Charging Settings Move the Plug & Charge toggle button to the right to activate Plug & Charge (moving it to the left deactivates Plug & Charge)

If the Plug & Charge toggle button is greyed out, please perform a factory reset. Around 10 minutes after the factory reset process has been completed your car should once again be online. Then you can select the toggle button.

2. How to install a Plug & Charge certificate

After you’ve successfully activated Plug & Charge (see above) you can install your Porsche Charging Service contract certificate.

You can also use Plug and Charge with a Mobility Service Provider (MSP) of your choice that offers Plug & Charge-enabled charging stations. The MSP will create a Plug & Charge contract certificate which will then be available in the My Porsche app for installation. You’ll be notified in the My Porsche app about the availability of the certificate. Before concluding the contract, it is important that you first activate Plug & Charge as described in step 1 above. Otherwise, your MSP is not able to make the certificate available to you.

Please note that although multiple contract certificates can exist for one car, only one contract certificate can be installed at a time.

Certificate installation

Open the My Porsche app (login required) On the home screen, tap on the display of the state of charge and rangeTap on the settings icon in the top right-hand corner to access the Charging Settings Tap Manage certificatesSelect the relevant certificateThen tap Install

Depending on your car’s reception, the installation of a contract certificate may take up to one minute.

Frequently asked questions

Open the My Porsche app (login required)On the home screen, tap on the display of the state of charge and rangeTap on the settings icon in the top right-hand corner to access the Charging Settings Tap Manage certificatesTap Uninstall for the certificate you want to remove Confirm the uninstallation by tapping the button Uninstall

Not all charging stations are compatible with Plug & Charge. Your My Porsche app will be able to tell you whether a particular charging station supports Plug & Charge. Here’s how to find out:

Go to My Porsche app (login required) Go to Map and enter your location Tap show charging stations (at the top of the map) Tap the desired charging stationTap on the name and address boxTap the correct plug type

Tap the relevant EVSE-ID. A Plug & Charge icon (see the image below) will then show whether Plug & Charge is supported or not.

You can also set a filter on the map view to only see chargers that offer Plug & Charge. The list of those chargers is curated by the Porsche Charging Service.

If Plug & Charge is activated in the Porsche Communication Management (PCM) and supported by the charging station, and yet you’re still experiencing issues while trying to start charging, turn on the compatibility mode. This mode allows you to charge at incompatible charging stations and turns off automatically on vehicle restart. Before doing so, make sure that charging cable isn’t plugged in.

In your PCM: Home > Charging > Settings iconTap Compatibility ModeStart the charging process manually

Alternatively, you can turn on compatibility mode by pressing and holding the release button at the vehicle charge port for 3 seconds.

An activated privacy mode may prevent the update of a certificate. To remove the privacy mode, please refer to What is the privacy mode?. You also need to ensure that your car has internet connection. If it’s parked in an underground garage, for example, it may be offline.

This article is relevant for the following models

Macan Electric from model year 2024

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