How can I view and manage my Porsche Connect services?

To find out which Porsche Connect services are available for your car, visit the Connect Store. By clicking on the relevant product, you can view the product details and add it to your shopping basket by clicking Add to basket. To complete the purchase, click on Basket in the top right-hand corner, review your order and click Proceed to checkout. Then simply follow the purchase process.

A service without automatic renewal can be renewed shortly before expiration. You will receive a notification about any service that is about to expire in My Porsche, an email or SMS (depending on your market). 

To renew the service, the normal purchase process must be followed. Go to the Porsche Connect Store, select your product, add it to the cart and place your order (login required).

Services with a monthly contract term, which renews automatically on a monthly basis 

Such services are always automatically extended and no end date is displayed on the My Active Contracts overview. To end the subscription, you need to manually cancel it (see further below). After manual cancellation, the service can be ordered again via the normal purchase process in the Porsche Connect Store. Simply select your product, add it to the cart then place your order (login required).

Please note that since September 2024, Function on Demand is only offered as a purchase for unlimited time with a one-off payment. Monthly contracts are not available anymore. If you already have a contract with a monthly extension, this will continue to remain active. 

Services with optional automatic renewal

Services such as Porsche Connect renew automatically if you selected automatic renewal during purchase. If you didn’t select automatic renewal, the service will expire at the end of the term. To continue using the service, you will need to purchase it again.

How do I cancel a service with a monthly contract term, which renews automatically on a monthly basis?

To cancel such a service , you will need to follow these steps: 

Please note that since September 2024, Function on Demand is only offered as a purchase for unlimited time with a one-off-payment. Monthly contracts are not available anymore. If you already have a contract with monthly extension, this will continue to remain active.

If you’ve purchased a Function on Demand service for an unlimited period, you cannot cancel it if you sell your car. The function remains valid for the entire lifespan of the vehicle.

How do I cancel a service with automatic renewal?

Services like Porsche Connect are automatically renewed after the initial contract term for the same time period if you selected the option Automatic Renewal. If you want to deactivate the Automatic Renewal function, you will need to do so via the Porsche Connect Store at least one day prior to the end of the respective contract term. Go to My Active Contracts and click Cancel contract.

When you sell your vehicle and remove it from your Porsche ID, the contract will be cancelled automatically.

How can I cancel a Porsche Connect service?

You have the right to cancel a service within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which the service is made available to you for use (called the Activation day). To cancel the service, you can do so in writing by sending an email to smartmobility@porsche.co.uk.

For more details on how to cancel Porsche services and the relevant cancellation periods please refer to our terms of use.

You can find the current terms of use here.

Please contact our Porsche Customer Service (details below) for support.

Porsche Connect services are purchased for a specific car. When you sell a car, the services are retained and can be used by the new owner during the remaining term of the service contract. It is not possible to transfer services to other cars.

If you have accepted the automatic extension of the contract when purchasing a service in the Connect Store, the corresponding contract will be extended automatically after the previous contract period has expired.

To avoid paying for an automatic contract extension – for example, after selling your car – please cancel the corresponding Porsche Connect contract. If you choose to do so, you will need to give a period of notice. Please see the section above How do I cancel a Porsche service with automatic renewal? for details.

If you registered for an unlimited time period for a Function on Demand – available in some countries – you cannot cancel it when you sell your car. The function remains valid for the service life of the car.

If you have a monthly contract, which renews automatically on a monthly basis, you will need to cancel the contract.Please see ‘How do I cancel a service with a monthly contract term, which renews automatically on a monthly basis? (see above) for details.

Services that you have activated will be displayed in your car’s PCM (Porsche Communication Management) the next time you restart it, provided that your car is connected to the Internet.