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How do I view and manage my Porsche Charging Service contract?

You can find your Porsche Charging Service contract in the My Porsche app. Here you can make changes to your existing contract, cancel it, renew it or sign a new one. You can also see when your contract expires or whether it’ll be automatically renewed. 

Table of Content

  1. How do I subscribe to the Porsche Charging Service? 
  2. How do I extend my Porsche Charging Service contract? 
  3. How do I switch to a different Porsche Charging Service plan? 
  4. How do I cancel my Porsche Charging Service contract? 
  5. Where can I find the Terms of Use for my Porsche Charging Service contract? 

Keep in mind that when you buy a new Porsche hybrid or all-electric vehicle, you automatically receive access to the Charging Service Plus plan for up to three years. During this period, you don’t have to pay the monthly subscription fee and only need to cover the cost of electricity. For more information on pricing, please visit the price list.

At the end of the three-year period, you’ll receive a notification prompting you to either renew your contract, switch to a different plan or cancel.   

How do I subscribe to the Porsche Charging Service? 

If you’ve never used the Porsche Charging Service before, follow these simple steps to activate it:

Open the My Porsche app (Apple App Store/Google Play Store) (login required)Tap Account > Charging Service or alternatively tap the document icon on the home screen

button activate subscription

3. Tap on Activate Charging Service  

4. You will be forwarded to a mobile optimised website. Tap Continue

5. You’ll see the pricing options available for your vehicle. Tap on Proceed with activation 

6. Activate a charging plan by adding your billing address and preferred payment method 

7. Agree on the General Terms and Conditions 

8. Confirm your order 

Your Porsche Charging Service subscription is now activated. You'll receive your personal Porsche Charging Card within the next 10 days. Alternatively, you can use your My Porsche app to authenticate yourself at one of our charging stations. For more information on the Charging Card, please visit How to get a new Porsche Charging Card. 

How do I extend my Porsche Charging Service contract? 

When your Porsche Charging Service contract runs out, you’ll receive a notification either in your My Porsche app, via e-mail or text message (depending on your country of residence). You can also check when your contract expires in the My Porsche app.   

To extend your Charging Service subscription: 

Open the My Porsche app (Apple App Store/Google Play Store) (login required) Tap Account > Charging Service or alternatively tap the document icon on the home screen Tap on Manage Subscription. You will be forwarded to the mobile optimized web view. To renew your subscription, tap Subscription, then select Renew subscription 

How do I switch to a different Porsche Charging Service plan? 

The Porsche Charging Service offers you several subscription plans with different prices, which you can choose according to your needs. Once your initial free Charging Service contract has expired, you’ll have the opportunity to switch monthly between the regular Porsche Charging Service plan and the Porsche Charging Service Plus plan.   

The difference between the two plans is in the monthly fee and the electricity price. For more information on pricing, please visit the price list.  

To switch plans:  

Open the My Porsche app (Apple App Store/Google Play Store) (login required) Tap Account > Charging Service or alternatively tap the document icon on the home screen Tap on Manage Subscription. You will be forwarded to the mobile optimised web view. Tap Subscription Tap on your existing Porsche Charging Service contract Click on Manage Select your desired plan and sign up for it

How do I cancel my Porsche Charging Service contract? 

Open the My Porsche app (Apple App Store/Google Play Store) (login required) Tap Account > Charging Service or alternatively tap the document icon on the home screen Tap on Manage Subscription. You will be forwarded to the mobile optimised web view. Tap Subscription Tap on your Porsche Charging Service contract Scroll down and tap the button Terminate the contract at the bottom of the page. You’ll be taken to a separate page where you can confirm your cancellation 

Where can I find the Terms of Use for my Porsche Charging Service contract? 

A link to the Terms of Use is provided during the contract activation process. Once you’ve signed the contract, you’ll receive a confirmation email containing the Terms of Use. You can always go back to this email and review them.   

Consumption and emissions

Taycan 4S Sport Turismo (WLTP): Electricity consumption combined: 21.8 - 18.5 kWh/100 km; CO₂ emissions combined: 0 g/km; CO₂ class: A; Status: 11/2024

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