How to get a new Porsche Charging Card

The Porsche Charging Card is posted to your preferred address in My Porsche after activation of the Porsche Charging Service.

If your card still hasn’t arrived, it is possible that:

If your card hasn’t been delivered after 10 working days or the address is wrong, please contact Porsche Customer Service (details below).

As an alternative to the Porsche Charging Card, the My Porsche app (Apple App Store / Google Play Store) or Porsche crest keyring can also be used to start a charging process. At some charging stations you can also use the plug & charge.

More details about the authentication process at a charging station can be found here.

In the My Porsche app go to Account > Charging Service.

Step 1

Check whether your Porsche Charging Service is active. If it is no longer active, you can get a new subscription by clicking on Manage Subscription and you will subsequently be sent a new card.

Step 2

Once you have received the card, compare its serial number with the serial number in the My Porsche app to make sure that they match.

Step 3

Tap on your Charging Card and check Status on the following page to see if the charging card is valid and ready for charging.

Charging card is not activated

Please contact Customer Service (details below).

Charging card is deactivated

The card may be deactivated due to the expiration of the Porsche Charging Service. In this case, a new subscription must be made and a new card will be sent to you. Please note, if the Porsche Charging contract is renewed before it expires, your charging card will remain valid.

You can also check if your card works with an NFC reader app on your smartphone. If the card is not readable then it is most likely to be defective and will need to be replaced.

If your Porsche Charging Card is lost or damaged then you can request a replacement in the My Porsche app or by contacting Porsche Customer Service (details below).

To deactivate and re-order a Porsche Charging Card:

If you terminate your contract and then take out a new contract, we will need to send you a new charging card. Charging plan changes during a current contract won't be affected by this. In this instance, you’ll be able to continue to use your charging card as usual.