Applicable models
718 model years 2016-2024
911 model years 2011-2019
Panamera model years 2013-2022
Macan model years 2015-2025
Cayenne model years 2017-2018
What is Porsche Car Connect and how do I activate it?
The Porsche Car Connect service offers Remote Services, Safety Services and Security Services that are operated via the My Porsche app. These services allow you to access important vehicle data and functions, tracking your car if it’s stolen or automatically alerting your national Operations Centre in the event of an accident.
Table of Contents
Applicable models How do I activate Porsche Car Connect? How can I manage my Porsche Car Connect services? Frequently Asked Questions
How do I activate Porsche Car Connect?
To use Porsche Car Connect services through your My Porsche app (Apple App Store/Google Play Store)*, you will first need to activate them. Please follow these steps to create your Porsche Car Connect account and activate the services:
* Please note that the Porsche Car Connect app is no longer available. Instead, Porsche Car Connect services are accessed through the My Porsche app.
How can I manage my Porsche Car Connect services?
You can access and manage information about your Porsche Car Connect services, like the following, on the Porsche Car Connect website:
Frequently Asked Questions
There are three main Porsche Car Connect services in the My Porsche App:
To find about the availability for your Porsche, please visit the Porsche Connect Store (login required).
To find out how much Porsche Car Connect costs for your Porsche, please visit the Vodafone Car Connect website. After you have selected your country, you will be able see examples of subscription fees at the bottom of the login page. Under the link detailed price list you can also view the complete pricing overview.
Withdrawing from the Porsche Car Connect service
If you no longer want to use the Car Remote or Car Security services, you can ask to withdraw from the services on the Porsche Car Connect website no later than 28 days after buying Car Remote or Car Security.
Terminating a contract
Termination of Car Remote and Car Security services can be done by deactivating the auto-renewal option for the services in the My Porsche app. Alternatively, our customer service (contact details below) can terminate a Porsche Car Connect service for you. The cancellation will need to be submitted in written form.
If you can’t use the Remote and Security Services in the My Porsche app, please try the following:
Firstly – and importantly – do not cancel Car Security if your vehicle is stolen and in theft mode. If you do this, the mode will no longer be usable and your car cannot be tracked.
Please note: if you’ve suffered a theft of your car, you will not be able to purchase PVTS after the event.