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How to enable Plug & Charge in my Macan Electric & Cayenne Electric

With Plug & Charge you can conveniently charge your all-electric Macan or Cayenne without the need for external identification such as an app, RFID card or credit card at the charger. When you plug in the charging cable, your car automatically communicates with the Plug & Charge-enabled charging station. The charging process and subsequent billing process will then start automatically.

Table of Contents

  1. Applicable models
  2. 1. How to activate Plug & Charge
  3. 2. How to install a Plug & Charge certificate
  4. Frequently asked questions

To use Plug & Charge you’ll need to complete the following two steps:

Activate Plug & Charge in your car. Install the certificate from your active charging contract via the My Porsche app.

1. How to activate Plug & Charge

Before you activate Plug & Charge, ensure the following:

You’re logged into your car with your Porsche ID.Your car is online. Porsche Connect Services are activated.If you want to use the Porsche Charging Service, make sure to activate it beforehand.

You’ll then be able to proceed to the activation of Plug & Charge in the Porsche Communication Management (PCM) in your car or in the My Porsche app:

Charging > Settings icon in Overview. Activate Plug & Charge by moving the slider to the right.Proceed with step 2 “How to install a Plug & Charge certificate”.

Open the My Porsche app on your phone.  If you have more than one car, tap on your car’s name and then select the correct one.Scroll down on the home screen and tap the Charging widget.Next, tap on the settings icon in the top right-hand corner to access the Charging Settings. Move the Plug & Charge toggle button to the right to activate Plug & Charge (moving it to the left deactivates Plug & Charge). If the Plug & Charge toggle button is greyed out, please contact our Porsche Customer Service (details below) for support. Proceed with step 2 “How to install a Plug & Charge certificate”. 

2. How to install a Plug & Charge certificate

After you’ve successfully activated Plug & Charge (see above) in the second step you need to install your Porsche Charging Service contract certificate.

You can also use Plug and Charge with a Mobility Service Provider (MSP) of your choice that offers Plug & Charge-enabled charging stations. The MSP will create a Plug & Charge contract certificate which will then be available in the My Porsche app for installation. You’ll be notified in the My Porsche app about the availability of the certificate. Before concluding the contract, it is important that you first activate Plug & Charge as described in step 1 above. Otherwise, your MSP is not able to make the certificate available to you.

Please note that although multiple contract certificates can exist for one car, only one contract certificate can be installed at a time.

Certificate installation

Open the My Porsche app on your phone. If you have more than one car, tap on your car’s name and then select the correct one.Scroll down on the home screen and tap the Charging widget.Tap on the settings icon in the top right-hand corner to access the Charging Settings. Tap Manage certificates. Select the relevant certificate. Then tap Install.  

Depending on your car’s reception, the installation of a contract certificate may take up to one minute.

Frequently asked questions

Open the My Porsche app on your phone. If you have more than one car, tap on your car’s name and then select the correct one.Scroll down on the home screen and tap the Charging widget.Tap on the settings icon in the top right-hand corner to access the Charging Settings. Tap Manage certificates. Tap Uninstall for the certificate you want to remove. Confirm the uninstallation by tapping the button Uninstall. 

An activated privacy mode may prevent the update of a certificate. To remove the privacy mode, please refer to What is the privacy mode?. You also need to ensure that your car has internet connection. If it’s parked in an underground garage, for example, it may be offline.

Not all charging stations are compatible with Plug & Charge. Your My Porsche app will be able to tell you whether a particular charging station supports Plug & Charge. Here’s how to find out:

Open the My Porsche app on your phone.  Tap Map (navigation arrow in the bottom navigation bar) and enter your location. Tap show charging stations (at the top of the map). Tap the desired charging station. Tap on the name and address box. Tap the correct plug type.  

Tap the relevant EVSE-ID. A Plug & Charge icon (see the image below) will then show whether Plug & Charge is supported or not.

You can also set a filter on the map view to only see chargers that offer Plug & Charge. The list of those chargers is curated by the Porsche Charging Service.

If Plug & Charge is activated in the Porsche Communication Management (PCM), your Porsche Charging Service contract certificate is installed and Plug & Charge is supported by the charging station, and yet an error occurs while trying to start charging, the charging station automatically turns on the compatibility mode.

Compatibility mode allows you to charge at charging stations that are not fully compatible with Plug & Charge. It turns off automatically when you restart the vehicle or change gears.

You can also start the compatibility mode manually. Before doing so, make sure that charging cable isn’t plugged in.

In your PCM: Home > Charging > Settings icon.Tap Compatibility Mode.Start the charging process manually.

Alternatively, you can turn on compatibility mode by pressing and holding the release button at the vehicle charge port for 3 seconds.

Please note: While compatibility mode is active, the Plug & Charge function is not available. For your next charging attempt, you’ll need to use an alternative authentication method.

Plug & Charge and AutoCharge work in a very similar way: once you plug in the charging cable, the car authenticates automatically and the charging session starts without any additional steps. However, the two systems rely on different underlying technologies, and not every charging operator supports both.

Please note:

AutoCharge exclusively works at EnBW owned charging stations in Germany and Fastned owned charging stations across Europe.EnBW and Fastned don't support Plug & Charge.This means Plug & Charge can't be used with your Porsche at EnBW or Fastned charging stations.

Alternatively, if you're not using Plug & Charge to charge at a public charging station, there are different unlocking and authentication methods available.

Selected charging stations can be unlocked using Plug & Charge by simply inserting the charging plug into your car. In the event of any futher compatibility issues with a specific charging station, or if you do’t wish to use Plug & Charge in principle, the feature can be deactivated in your car's Porsche Communication Management (PCM) in order to start the charging process manually:

Tap Home > Charge > Overview > Icon with three dots.Deactivate Plug & Charge.

Related articles

Managing your Porsche Charging Service contract

How to authenticate a Porsche at a public charging station
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