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Porsche Connect Remote Services allow you to remotely operate certain vehicle functions and view vehicle data directly in the My Porsche app. For example, you can check your vehicle's location and control air conditioning or heating functions from the convenience of your smartphone.
This article applies to all models
Before you can use remote services, make sure you have completed the steps outlined in the article How to connect the My Porsche app to your car. Please note that your app functionality is dependent on your car’s model, model year, equipment and market. Check the Porsche Connect Store for more details and prices specific to your car.
Below you will find an overview of possible causes of errors in the remote services and how you can solve them.
If you haven’t yet authorized remote access in your car, you’ll be notified on the home screen of your My Porsche app. Please refer to How do I grant remote access authorization in my Porsche? for more information.
If you are a secondary user, please make sure that you have been set up in My Porsche by the main user of the car. For further help, please read What is a secondary user and how can I add it for my Porsche?
Occasionally, remote functions may not work due to privacy mode activation. In this case you’ll be notified on the home screen of your My Porsche app. For details on turning privacy mode off, refer to What is the privacy mode and what is it used for?.
If your Porsche Connect Services have not been activated or have expired, you’ll be notified about the missing services in your checklist on the home screen of the My Porsche app. Follow the link to activate the services.
If you still need assistance, please contact our Customer Service (details below).
Make sure you have a stable internet connection on your phone and in your car.
If you don’t have a connection to Porsche Remote Services, it could be because of a reset security code. After the security code is reset, the link between your Porsche ID and car is removed and remote access authorization is revoked. All car-related services (in particular remote services) can’t be used any more. This also applies to secondary users: adding secondary users isn’t possible at this stage. For more details please refer to How to use the Porsche Security Code?
If you require further guidance, we can assist you in finding the right solution.