Charging at Public Charging Stations: FAQ

Find answers to common questions about charging your Porsche at public stations.

This article applies to the following models:

Taycan 2020 - present

Macan Electric 2024 - present

What if the charging station doesn’t work?

If the station is out of order or there’s another issue, contact the station provider directly. Their phone number can usually be found on the charging station or in the My Porsche app under Support.

What should I know about charging abroad?

Charging equipment may have country-specific restrictions or approvals. Check your Owner's Manual or contact your Porsche Centre to confirm your equipment’s compatibility or to learn if additional items are needed.

Can I use travel adapters to charge abroad?

No, you should not use extension cords, cable reels, multiple sockets, or travel adapters. Instead, purchase appropriate connecting cables or plugs from a Porsche Centre in the country you’re visiting.

Can someone disconnect the plug while I’m charging?

Taycan models:  No. The charging plug is locked once inserted and cannot be removed until the session ends.

Macan Electric models:

For DC charging, the plug is locked until the session ends.

For AC charging, there’s a setting to unlock the plug once charging is complete, allowing other drivers to use the station.

To activate automatic AC plug release:

Go to your  Home  screen.

Tap the  Charging  tile.

Tap the  Gear icon.

Enable the  Automatic AC plug release  slider.

What if the My Porsche app shows inaccurate or missing charging status information?

This typically happens if the charging station is offline and not transmitting data. You can either:

End the charging session manually in the app.

Ignore it; only the actual charging time recorded at the station will be invoiced.

Need further help?

If you require further guidance, we can assist you in finding the right solution.

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