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All your active contracts, and Connect services that are available for purchase, are accessible in the Porsche Connect Store. Here you can view, buy and extend as well as cancel services.
You can find an overview of all your activated Porsche Connect services in My active contracts in the Porsche Connect Store. Here you can find out the activation status of your services as well as the runtime.
Services during the free inclusive period cannot be extended. Inclusive periods always end automatically. You will need to pay a fee in order to extend your Porsche Connect services.
To find out which Porsche Connect services are available for your car, visit the Connect Store. By clicking on the relevant product, you can view the product details and add it to your shopping basket by clicking Add to basket. To complete the purchase, click on the basket in the top right-hand corner, review your order and then simply follow the purchase process.
Any service with an end date can be renewed shortly before expiration. You will receive a notification about the service that is about to expire in My Porsche, an email or SMS (depending on your market).
To renew the service, the normal purchase process must be followed. Go to the Connect Store, select your product, add it to the cart and place your order (login required).
Services with a monthly contract term, which renews automatically on a monthly basis
Such services are always automatically extended and no end date is displayed on the My Active Contracts overview. To end the contract, you need to manually cancel it (see further below). After manual cancellation, the service can be ordered again via the normal purchase process in the Connect Store. Simply select your product, add it to the cart then place your order (login required).
How do I cancel a Porsche Connect service?
To cancel a service, you will need to follow these steps:
When you sell your car and remove it from your Porsche ID, the contract will be cancelled automatically.
If you cancel a contract during the inclusive period, you can re-activate the service later without any additional fees. However, please note that the end date of the inclusive period remains unchanged as defined with the initial activation.
You have the right to cancel a service within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which the service is made available to you for use (called the Activation day). To cancel the service, you can do so in writing by sending an email to connect@porsche.com.au.
For more details on how to cancel Porsche services and the relevant cancellation periods, please refer to our terms of use.
Please note:
You can only change the payment method for contracts with recurring monthly payments. This option is not available for contracts with a one-time payment.
The change of payment method applies only to the selected contract. If you want to update the payment method for all your subscriptions, please repeat the steps above for each subscription.
You can find the current terms of use here.
Please contact our Porsche Customer Relations Hub (details below) for support.
Porsche Connect services are purchased for a specific car. When you sell a car, the services are retained and can be used by the new owner during the remaining term of the service contract. It is not possible to transfer services to other cars.
If you have accepted the automatic extension of the contract when purchasing a service in the Connect Store, the corresponding contract will be extended automatically after the previous contract period has expired.
To avoid paying for an automatic contract extension – for example, after selling your car – please cancel the corresponding Porsche Connect contract. If you choose to do so, you will need to give a period of notice. Please see the section above How do I cancel a Porsche service with automatic renewal? for details.
Services that you have activated will be displayed in your car’s PCM (Porsche Communication Management) the next time you restart it, provided that your car is connected to the Internet.
If you registered for an unlimited time period for a Function on Demand – available in some countries – you cannot cancel it when you sell your car. The function remains valid for the service life of the car.
If you have a monthly contract, which renews automatically on a monthly basis, you will need to cancel the contract. Please see ‘How do I cancel a service with a monthly contract term, which renews automatically on a monthly basis? (see above) for details.
If you require further guidance, we can assist you in finding the right solution.